Privacy Policy

1. Introduction

Grand Atacama Resort & Casino ("we", "our", "us"), operating under the domain grandatacamaresort.cl, is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Chilean Law No. 19.628 on the Protection of Private Life (Ley de Protección de la Vida Privada) and applicable international standards.

By accessing our website or making a reservation, you consent to the practices described in this policy. If you do not agree with these terms, please do not use our services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, date of birth, nationality, passport or ID number (required for check-in under Chilean law).
• Contact Information: Email address, phone number, postal address.
• Reservation Data: Stay dates, room preferences, special requests, dietary requirements, and payment details (processed via secure third-party payment providers).
• Usage Data: IP address, browser type, pages visited, time spent on our website, referring URLs, collected via cookies and analytics tools.
• Communication Records: Emails, contact form submissions, and records of concierge interactions.
• On-Property Data: CCTV footage in public areas, access records, and service requests during your stay.

3. How We Use Your Information

We use your personal data for the following legitimate purposes:

• Processing and confirming reservations and payments.
• Providing personalised guest services during your stay.
• Communicating with you about your reservation, special offers, or resort news (with your consent).
• Complying with legal obligations, including guest registration requirements under Chilean law.
• Improving our website and services through analytics.
• Ensuring the security of our guests and property.
• Responding to your inquiries and complaints.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Necessary Cookies: Essential for the website to function. They cannot be disabled.
• Analytics Cookies: Collect anonymous data about how visitors use our website (e.g., Google Analytics).
• Marketing Cookies: Used to show you relevant advertisements on third-party platforms.
• Functional Cookies: Remember your preferences such as language and currency settings.

You can manage your cookie preferences at any time using the Cookie Settings option in our website footer or via the banner displayed on your first visit.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, IT service providers, and booking platforms acting on our behalf under data processing agreements.
• Regulatory Authorities: When required by Chilean law, including Servicio Nacional de Turismo (SERNATUR) guest registration obligations.
• Emergency Services: In cases involving a risk to health or safety.
• Business Transfers: In the event of a merger or acquisition, with appropriate safeguards.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Guest registration records are retained for a minimum of 5 years in compliance with Chilean hospitality regulations. Marketing data is retained until you withdraw consent.

7. Your Rights

Under Chilean Law No. 19.628 and applicable regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data where it is no longer necessary.
• Object to or restrict certain processing activities.
• Withdraw consent at any time for marketing communications.
• File a complaint with the Chilean authority responsible for data protection.

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, restricted access controls, and regular security audits to protect your personal data against unauthorised access, loss, or disclosure. Payment card information is processed exclusively by PCI-DSS compliant third-party providers and is never stored on our servers.

9. International Transfers

Where we transfer personal data outside Chile, we ensure appropriate safeguards are in place, including standard contractual clauses or transfers to countries with adequate data protection frameworks.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when changes were last made. Continued use of our website following any update constitutes acceptance of the revised policy.

11. Contact for Privacy Matters

For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer:

• Email: [email protected]
• Post: Grand Atacama Resort & Casino, Ruta 27 km 1404, San Pedro de Atacama, Antofagasta Region, Chile
• Phone: +56 55 234 5678